Refund Policy

Child Safe Foundation Refund Policy

At Child Safe Foundation, we are committed to ensuring the safety and well-being of children worldwide. We deeply value the support and contributions of our donors and partners in helping us achieve our mission. To maintain transparency and uphold the trust placed in us, we have established a clear and fair refund policy. This policy outlines the circumstances under which refunds may be issued for donations made to Child Safe Foundation.

Eligibility for Refunds

Child Safe Foundation will issue refunds on donations in the following circumstances:

• If a donation is made in error, such as a duplicate donation or an incorrect amount.
• If a donor requests a refund within a reasonable timeframe after making the donation.

Requesting a Refund: To request a refund, donors must contact Child Safe Foundation's support team via email or phone up to 7 to 14 days of the donation date. The request should include the donor's name, contact information, donation amount, and reason for the refund.

Refund Process: Once a refund request is received and verified, Child Safe Foundation will process the refund within 10 business days. Refunds will be issued using the original method of payment, unless otherwise requested by the donor.

Event Registration Refunds

• Event Cancellation: In the event that Child Safe Foundation cancels a fundraising event, registered participants will be entitled to a full refund of the registration fee.
• Participant Cancellations: Participants who wish to cancel their registration for a fundraising event must notify Child Safe Foundation's event coordinator at least 7 days prior to the event date to be eligible for a refund. Refunds for event registrations will be subject to a processing fee of 10% of the registration fee.
• Refund Processing: Refunds for event registrations will be processed within 10 business days of receiving the cancellation request. The refunded amount will be credited back to the original method of payment.

Merchandise Refunds

• Defective or Damaged Merchandise: If merchandise purchased from Child Safe Foundation is found to be defective or damaged upon receipt, donors may request a refund or replacement. Refund requests for defective or damaged merchandise must be made within 14 days of receiving the merchandise.
• Refund Procedure: To request a refund for defective or damaged merchandise, donors must contact Child Safe Foundation's support team with details of the issue and provide photographic evidence if possible. Upon verification, Child Safe Foundation will arrange for either a refund or a replacement of the merchandise at no additional cost to the donor.

Non-Refundable Donations

Designated Donations: Donors should note that donations made to specific campaigns, projects, or programs designated as non-refundable are not eligible for refunds. These donations are considered contributions to the specified cause and will be utilized as intended, in accordance with Child Safe Foundation's policies and objectives.

Policy Updates

Revision of Policy: Child Safe Foundation reserves the right to amend or update this refund policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on the organization's website.